Forum » Tag: customer service

Forum » Tag: customer service - Recent Posts http://dixiepieces.com/forum/tags.php?tag=customer-service Forum » Tag: customer service - Recent Posts en-US Sun, 26 May 2013 07:02:41 +0000 http://bbpress.org/?v=1.0.2 <![CDATA[Search]]> q http://dixiepieces.com/forum/search.php Sherry on "Password Reset" http://dixiepieces.com/forum/topic.php?id=1661#post-11973 Fri, 30 May 2008 20:27:56 +0000 Sherry 11973@http://dixiepieces.com/forum/ Forgotten your password? Here's what you do: Go to Forum page Click on the link called Forgot Password? Type in your username (if you've forgotten your username, use the contact us page to email us; we'll look it up for you and email it back) Press Recover Password; this generates an email to your email address from the Forum with Forum: Password Reset in the subject line. Open this message, and click on the link provided; you will receive a second message in less than ten minutes with Forum: Password in the subject line. Use the password provided to log into the DixiePieces Forum. Then <a href="http://dixiepieces.com/forum/topic.php?id=20&replies=1">change your password </a>to something that works for you. Follow the instructions in the email message. kehlers on "Payments and Subscriptions FAQs" http://dixiepieces.com/forum/topic.php?id=263#post-1780 Wed, 31 Oct 2007 21:58:51 +0000 kehlers 1780@http://dixiepieces.com/forum/ Below are the answers to some frequently asked questions. If you do not find the answer or question you are looking for, please send us an email on the Contact Us page or give us a call. What forms of payment does Dixie Pieces accept? We accept Visa, Mastercard, Discover, and American Express. If you would like to pay by check or use PayPal, please contact us to make arrangements. How do your subscriptions work? Subscriptions are set up without an end date; you may cancel at any time by emailing or calling us using the contact us information. From time to time, we offer a free kit with a new subscription. With that offer, we ask that you subscribe for at least three months before cancelling. If you choose to cancel during that 90-day period, you may do so; but there may be a $15 cancellation fee to cover the cost of the free kit. When will my subscription start? If the current month's kit is still in stock, your subscription will begin with the current kit. If the current kit is sold out, your subscription will begin the next month. Will the kit be the same price every month? Yes. If you are buying kits single each month the price is $28 USD. If you are paying for the subscriptions, the price is $25 USD. We do offer add-ons and those prices will change based on what is included in the add-on kit. Will past kits be available for sale? Each month we will have a supply of extra kits for sale outside of the subscriptions. Once those kits are sold out, they will not be offered for sale again. So, please make sure to subscribe if you want to ensure yourself a kit each month as we do not have a lot of extra kits each month for individual sale. kehlers on "Shipping FAQs" http://dixiepieces.com/forum/topic.php?id=262#post-1779 Wed, 31 Oct 2007 21:58:13 +0000 kehlers 1779@http://dixiepieces.com/forum/ Below are the answers to some frequently asked questions. If you do not find the answer or question you are looking for, please send us an email on the "contact us" page. How much will shipping be? We charge actual shipping, which means that during check out you will be asked to enter your zip code and the USPS will automatically figure the price to ship the package to your address. Within the US, we ship USPS Priority because it seems to be the best compromise between cost and speed. If you purchase more than a single kit, we will automatically look at shipping alternatives, like USPS Flat Rate, to reducing the shipping costs to you. For our US customers, USPS Priority costs between $5 and $9, and shipping time would be 2-3 business days. Do you ship internationally? Yes! We do ship internationally, and the same process above applies to international shipping addresses. For our Canadian customers, USPS Priority estimates the cost at $18 USD and shipping time would be 6-10 business days. First class mail would cost approximately $8 USD, but USPS says the shipping time varies. For our international customers not in Canada, USPS Priority estimates the cost at $22 and 6-10 business days. Again, first class mail would be less expensive but shipping time would be longer. Will you ship to an APO/FPO address? Yes! We will ship to APO/FPO addresses. The shipping will be charged actual postage and be sent the same way. Shipping to APO/FPO uses the US Priority mail rates but the international shipping times. What happens if my order is lost or damaged? We package our kits and all add-ons in plastic bags and then into cardboard boxes to protect them from possible damage. Once the packages are picked up from the post office, we are no longer responsible. However, if you would like to purchase insurance for your order, please email us at contact at dixiepieces dot com as soon as possible so we can send you an invoice for the insurance. Sherry on "Password: Change Your Password" http://dixiepieces.com/forum/topic.php?id=20#post-45 Wed, 12 Sep 2007 19:47:38 +0000 Sherry 45@http://dixiepieces.com/forum/ Logon to the site with your username and current password. Under the Dixie Pieces logo in the top left, find "Welcome [your username]!" Click on the link create with your username Click on Edit Profile link located a couple inches below "Welcome [your username]!" Enter your new password twice at the bottom of the page Click on Update Profile kehlers on "Privacy Policy" http://dixiepieces.com/forum/topic.php?id=35#post-123 Mon, 04 Jun 2007 15:17:45 +0000 kehlers 123@http://dixiepieces.com/forum/ Our Commitment To Privacy Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available in our Forum and from the footer of every document on our site. The Information We Collect: This notice applies to all information collected or submitted on the Dixie Pieces website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are: <ul> <li>Name</li> <li>Address</li> <li>Email address</li> <li>Phone number</li> <li>Credit/Debit Card Information</li> </ul> The Way We Use Information: We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties. You can register with our website if you would like to post in our forum and gallery. All postings and uploaded images will be viewable by all other visitors to the site. Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses. Our Commitment To Data Security To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. How You Can Access Or Correct Your Information You can access all your personally identifiable information that we collect online and maintain by clicking "Profile" just underneath your name after you login. We use this procedure to better safeguard your information. To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections. How To Contact Us Should you have other questions or concerns about these privacy policies, please call us at 360-352-4891 or send us an <a href="/contact.html">email</a>.