I recently purchased an HP Photosmart C8180 All-in-One printer, and it works like a dream. I can print to it via my wireless network, so I can finally print when I take my laptop off it’s docking station. I’ve been very happy with it until a couple of weeks ago. All of a sudden, I started seeing a wide black stripe down the center of any photocopy or scanned image.
I researched the problem on their support knowledge base, and found an applicable help article right away. After I tried all of the things listed, I was still having the problem, so I contacted their online chat support. The man who responded (Ernie) was knowledgeable and helpful and didn’t make me re-do all of the things I had already done. (I hate that) He had me try several things that seemed reasonable, and after all of it, there was still a stripe.
So, they deduced that it is an issue with the hardware and they are sending me an entirely new printer at their expense! Plus, I will be mailing the old printer back at their expense. I am very impressed with this. Though I would have been happier if there was no stripe in the first place, this customer service has been really great, and I wanted to reward them by spreading the word!
